The "ship-by" date is the date by which we will ship your cookies, not an arrival date.
We have you choose a shipping date, rather than an arrival date, at checkout because we can be 100% sure your cookies will ship on the date promised. Once the cookies are handed off to the carriers, we cannot guarantee arrival dates. The map shown here and on the checkout page provides approximate transit times to destinations around the U.S.
Every shopping page of our website has directions in bold red letters that explain shoppers are choosing a ship-by date, not an arrival date, for their cookies. The check-out page asks for a ship-by date and provides a link to the transit time map. We do not offer refunds when an arrival date is chosen rather than a ship-by date.